Terms of service

What we provide

Assure tests a chatbot you control by holding scripted conversations with it, reviews the results, and gives you a report. We test only the environment you name in a signed permission letter, and only between the dates it gives.

Your responsibilities

• You have the authority to let us test the chatbot named in your permission letter.
• The environment you give us is a test or staging environment, not production.
• You tell us promptly if the letter's scope or dates should change.

Our responsibilities

• We test nothing outside the letter's scope or dates. The system refuses to.
• Every finding in your report is reviewed by a person before you see it.
• We handle data as described in our privacy notice.

Payment

Assessments are paid before they run. If a run fails because of us, you get a free rerun.

Limits

A report describes how your chatbot behaved in the conversations we held, on the dates we held them. It is not a guarantee about other conversations or later versions.

Governing law

These terms are governed by the laws of Kenya.